A family business
that truly cares
Serving Telford & Shropshire
for over 150 years

Covid-19 Guidance

Below is an overview of recent updates to the Government guidance regarding funeral service and the procedures that we have put in place to protect you, your family and our staff. If you would like more information, please do not hesitate to contact us.

If Someone has died:

  • Call us as soon as possible. We are available 24 hours, seven days a week and when ready, we will convey your loved one into our care with utmost dignity and respect.

Arranging the funeral:

  • You can arrange the funeral with us by telephone, video conference or in person.

Visiting our Funeral Homes:

  • Please call us first. We will make an appointment for you to visit and ask that a maximum of 2 people attend at any one time to ensure that safe social distancing can be practised.
  • You are required to wear a face mask at all times and use hand sanitiser when entering and exiting the building.
  • Please scan the NHS QR code displayed on our door, via the NHS Test and Trace App. We will also keep a record of all visitors.
  • If you feel unwell, are displaying symptoms of Covid-19, or are self- isolating, please do not visit our offices.
  • Spending time with your loved one in our Chapel of Rest is still possible; but we ask that a maximum of two close members of the family visit at any one time.

Funeral Guidelines:

  • The Maximum number of attendees is 30, whether indoors or outdoors, and face masks must be worn. Some venues have imposed smaller restrictions: your funeral arranger will advise appropriately.
  • You will be sent a Track and Trace form with name and contact details for attendees. We keep this for 21 days and destroy after this time.
  • You should not attend if you feel unwell, or are displaying symptoms of Covid-19.
  • If you are self-isolating and displaying no symptoms of Covid-19 – ask us for guidance.
  • Funeral Services should be regarded as private, to control the number of attendees.
  • Whether fixed or movable seating is available, social distancing applies.
  • Hymn singing is not permitted but recordings can be played. Hymn books have been removed from venues but we can still provide printed orders of service.
  • The service can be live-streamed from most Crematoria for those unable to attend.
  • Family members may act as pallbearers but must use the wheel bier; face masks must be worn and we will provide protective gloves.
  • The handling of cash is not recommended; most venues will not allow a donation box. We can create an on-line giving page for you at
  • Our limousines have screens fitted to separate mourners form their chauffeur and hand sanitiser is available. Members of more than one household/support bubble travelling together should wear face masks.